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Accessibility for Hopo Ferry

The Hopo Gold Coast Ferry is an enjoyable and safe means of transportation for everyone.

Our goal is to collaborate with our 5 must-do destinations, to provide an inclusive accessible experience for both tourists and locals of the Gold Coast.

Ferry Stops

The ferry stop pontoons are compliant with the Disability Standards for Accessible Public Transport 2002 part of the Disability Discrimination Act 1992.

There are wide gangways to the ferry stop pontoons and wide ramps onto the boat suitable for wheelchairs and mobility devices.  Sheltered waiting areas, tacticle ground indicators and handrails are also provided at each stop.

The customer service teams at Surfers Paradise and Sea World ferry stops, can provide assistance as required.

Please note: the HOTA, Southport Broadwater Parklands and Marina Mirage ferry stops do not have a team member available for further assistance.    Hopo offers free companion card travel to provide support.

Public Pontoons

The following Council pontoons are shared public use, and have been modified to allow for independent access for wheelchair users or mobility devices:

Surfers Paradise – Appel Park Pontoon – 10 Ferny Avenue, Surfers Paradise.
Facilities include an accessible toilet (unisex) located in Appel Park. Parking is not available onsite, the nearest is Bruce Bishop Car Park or Circle of Cavill precinct, see mobility maps below.

Home of the Arts (HOTA) – Evandale Pontoon – 135 Bundall Road
Facilities include an accessible toilet (unisex) located in HOTA complex behind the Outdoor Stage, or within HOTA Central Theatre and Cinema venue. Accessible parking is available onsite.

Broadwater Parklands – Southport Pier – Marine Parade, Southport
Facilities include: accessible toilet (unisex) located in the Pier Pavillion building and throughout the parklands. Accessible parking is available onsite, see mobility maps below.

For more information on accessibility around the Gold Coast and mobility maps for Southport and Surfers Paradise, go to link: goldcoast.qld.gov.au

Private Pontoons

The following private pontoons have been modified to be wheelchair-friendly.

Marina Mirage – 74 Sea World Drive, Main Beach
Facilities include an accessible toilet (unisex) located on the ground level. Ground-level parking is available near the Post Office. Undercover accessible parking is available onsite, with a lift to access the centre.

Sea World Cruises Terminal, 130 Seaworld Dr, Main Beach
Facilities include a cafe, lounge area, accessible toilet (unisex) located on the ground level. Accessible parking is available onsite.  Assistance can be provided by the Customer Service team to board or disembark the vessel.

Destination Maps

Google map of each stop, click here.

Public Transport

The iconic destinations visited by the Gold Coast Ferry service are well connected with other transport networks, e.g.:

  • Surfers Paradise tram stop is located 250m from Surfers Paradise – Surfers Paradise Ferry Pontoon
  • Southport tram stop is located approximately 500m from Broadwater Parklands – Southport Pier Pontoon
  • Surfside buses also have routes and stops that reach each destination
  • Gold Coast Cabs are available on 13 10 08

For public transport and ferry connections, go to Translink Journey Planner link.

Public parking is available nearby or onsite at each of the locations, see section above.

Hopo Handbook

Enjoy the handy online PDF Hopo Handbook to help plan your Hopo journey and day out exploring the waterways.

Access the Hopo Handbook here. The Handbook can also be downloaded to be read with assistive technology on your device.

Carers

Concession cardholders receive discounted travel, click for fare information.

National companion cardholders who purchase a ticket can receive admission for their companion at no extra charge.

Companion Animals

Hopo Ferry is proud to welcome your registered companion animals onboard.

Small pet dogs and cats under 7kg are also allowed with any ticket.

For more information, please see Pets on Hopo

Accessibility on the Ferry

Boarding and disembarking the vessels will be using a ramp, suitable for devices 800m wide (or less) and combined weight of 350kg.

There is room onboard for wheelchairs, mobility aids and prams etc. The crew will ensure you are safely onboard and your mobility aid is securely parked in the designated area before departing.

Note: please ensure that your mobility aid conforms with the manoeuvrability assumptions of the Disability Standards for Accessible Public Transport 2002

Hopo Safety

Please wait for your service in a safe place away from the wharf edge. Park your mobility aid secured and sideways, rather than facing the water.

Hold handrails when standing, and be seated when docking the vessel.

The crew will advise when it is safe to board or disembark the vessel.

Emergency Procedures

  • Hopo has excellent safety management systems in place.  You can advise the crew if you have a disability to consider in the event of an emergency e.g. hearing impairment.
  • In the event of an unlikely emergency situation onboard, the crew will provide special assistance.

Gold Coast Accessible Visitor Guide

  • Hopo is part of a community of tourism operators that are commited to inclusive tourism. For more information click here for the Gold Coast Accessible Visitor Guide

 

  • Our friends at HOTA, Home of the Arts has a state of the art facility, see their Accessibility Statement here

 

  • The City of Gold Coast (Council) also has many resources, services and accessible facilities, that can be found on their website, click here

 

The Sea World stop is a great option to further your Gold Coast marine experience.    Sea World Cruises operates inclusive Whale Watching experiences from May to November, and also Sightseeing & Dining Cruises year-round.  See their Accessibility Statement here.

Iconic Sea World Marine Park has detailed Safety and Accessibility information here.