Accessibility for Hopo Ferry

Objective

The Hopo Ferry should be fun, safe and accessible for everyone. The objective of Hopo Ferry is to partner with the key destinations, to offer a fully accessible service to all visitors and members of the Gold Coast community.

Destination Pontoons and Facilities

Pontoons are being upgraded to comply with disability requirements. Please note the Ferry landing places do not have staff waiting on the pontoon to assist passengers prior to boarding. If required the crew will assist you to board or disembark the vessels.

Public Pontoons

The following Council pontoons are shared use, and have been modified to allow for independent access for wheelchair users or mobility devices:

Surfers Paradise – Appel Park Pontoon – 10 Ferny Avenue, Surfers Paradise.
Facilities include: accessible toilet (unisex) located in Appel Park. Parking is not available onsite, nearest is Bruce Bishop Car Park or Circle of Cavill precinct, see mobility maps below.

Home of the Arts (HOTA) – Evandale Pontoon – 135 Bundall Road
Facilities include: accessible toilet (unisex) located in HOTA complex behind the Outdoor Stage, or within HOTA Central Theatre and Cinema venue. Accessible parking is available onsite.

Broadwater Parklands – Southport Pier – Marine Parade, Southport
Facilities include: accessible toilet (unisex) is located in the Pier Pavillion building and throughout the parklands. Accessible parking is available onsite, see mobility maps below.

For more information on accessibility around the Gold Coast and mobility maps for Southport and Surfers Paradise, go to link: goldcoast.qld.gov.au > Community > Your Community > People with Disabilities > Mobility Maps

Private Pontoons

The following private pontoons have been modified to be wheelchair friendly, passengers can be assisted by Ferry crew for boarding and disembarking.

Marina Mirage – 74 Sea World Drive, Main Beach
Facilities include: accessible toilet (unisex) located on the ground level. Ground level parking is available near post office. Undercover accessible parking available onsite, with a lift to access the centre.

Sea World Cruises Terminal, 130 Seaworld Dr, Main Beach
Facilities include: accessible toilet (unisex) located on the ground level. Accessible parking is available onsite, in the first row facing the Theme Park.

Getting Around

The iconic destinations visited by the Gold Coast Ferry service are well connected with other transport networks, eg:

  • Surfers Paradise tram stop is located 250m from Surfers Paradise – Appel Park Pontoon
  • Southport tram stop is located approximately 500m from Broadwater Parklands – Southport Pier Pontoon
  • Surfside buses also have routes and stops that reach each destination
  • Gold Coast Cabs are available on 13 10 08

As the Ferry service will be an integral part of how people move around the City in the near future it will be available for navigation maps, in the Translink Journey Planner application and Google maps.

Public parking is available nearby or onsite at each of the locations, see section above.

Safety

Please wait for your service in a safe place away from the wharf edge
Park your mobility aid secured and sideways, rather than facing the water
Please follow instructions of Ferry crew at all times

Carers and companion animals

Hopo Ferry is proud to welcome your registered companion animals onboard. Carers travelling with you will be required to purchase a discounted concession ticket.

Onboard

Priority boarding is available for passengers that need assistance, please make yourself known to a staff member prior to boarding, by calling (07) 5655 3528 or visiting the Sea World Cruises terminal.

Boarding and disembarking the vessels will be using a ramp, suitable for devices 800m wide (or less) and combined weight of 350kg.

There is designated priority seating available at the back of the vessel, with parking for wheelchairs, mobility aids and prams etc. The crew will ensure you are safely onboard and your mobility aid is securely parked in the designated area before departing.

Note: please ensure that your mobility aid conforms with the manoeuvrability assumptions of the Disability Standards for Accessible Public Transport 2002