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Frequently Asked Questions

Got questions? We have answers!

Do I need to book?

You do not need to book your seat on the ferry. Simply wait for the next arriving ferry with your ticket, or purchase a ticket onboard.

If you would like to secure your seat on the ferry, please book a non-stop 2-HR Sightseeing Cruise.

Where can I buy a ticket?

All tickets can be purchased onboard the ferries or at the customer service desks.  Value passes can also be purchased online and from most hotels and tour desks. 

Please note: cash is not accepted for safety and security resaons. If you would like to pay cash, you can buy your ticket at Sea World Cruises Terminal, Main Beach.

How much does it cost?

Fares start from as little as $5.00, with the 10 Trip Multi-Saver pass.  

The popular Day Pass is $45 for unlimited travel across one calendar day.

The full range of ticketing options can be found here

Please note: Hopo is a privately-run service, and receives no fare subsidy from government.

Where can I find the timetable?

The Hopo Timetable can be found here

How do I know if the ferry is running on time?

Hopo has a high-reliability record. However, the ferries may run late on rare occasions due to unforeseen circumstances. Delays and disruptions to the service of ten minutes or longer are published on our website. See LIVE Service Announcements.

How often does the ferry stop?

The ferry stops every hour with increased service frequency during peak periods. 

Can I take my bike or surfboard on the ferry?

Definitely! You can bring your bike, surfboard, skateboard or scooter on the ferry.

Is the ferry wheelchair friendly?

Yes, the ferry and all piers are equipped with ramps and wheelchair friendly areas to assist you throughout your trip. 

There is no toilet onboard, accessible toilets are located at each stop.  

Further accessibility information is available here.

What is the journey time and route?

The ferry leaves Surfers Paradise every hour from 9.15 am to 4.15pm.

The journey time between the 5 stops is shown on the timetable.

It takes 1 hour to go one-way from Surfers Paradise to Sea World, or allow two hours to complete the entire loop.

For further assistance visit the Customer Service Desks at Surfers Paradise or Sea World Cruises terminal.

What happens if I lose my ticket?

Please ensure you keep your ticket in a safe place as we cannot replace lost tickets. 

What days does the ferry operate?

Everyday except Christmas Day.

Can I bring or purchase food and beverages on the ferries?

No food please
Food cannot be consumed onboard for safetey and hygiene reasons. However, a wide range of picnic spots and dining options are available at all destinations.

Drinks are ok  
Passengers can bring non-alcoholic drinks onboard. There are also drinks available to purchase onboard e.g. water, soft drinks and a small selection of alcoholic beverages.

Is there a toilet onboard?

Onboard toilets are for emergency use only.  There are fully accessible toilets at each stop.  However, please note the full loop journey is 2 hours and the ferry departs swiftly from each stop.

Can I pay with my translink Go Card or Go Explore card?

Unfortunately, you can not pay with your Go Card. Hopo is privately funded public transport, and is not part of the Queensland government funded Go Card network.

Do you accept concession or companion cards?

Absolutely! Hopo accepts all Australian concession cards and companion cards. Companions travel for free with the purchase of a ticket by the cardholder, click here for accessibility information.

Concession cardholders receive discounted tickets, the following cards are accepted:

  • Student Card (or wearing school uniform)
  • Seniors Card
  • Pensioner Concession Card
  • Veterans Card
  • Health Care Card
  • Low Income Income Healthcare Card
  • Foster Child Health Care Card
  • Ex-Carer Allowance (Child) Health Care Card
  • Carers Business Discount Card

Do you have local discounts?

Gold Coast residents are eligible for discounted fares.

Please see our locals page for more information, click here.

Still have a Question?

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