Coronavirus (COVID-19)

We are open and COVIDSafe

Passengers that have travelled to/from Greater Sydney, NSW Central Coast, Victoria or a declared hot spot within the last
14 days, will not be able to travel with Hopo.

Hopo Gold Coast Ferry is committed to ensuring the safety and protection of our staff and customers. We are working closely with Government and industry experts to ensure that our organisation is conducting the highest level of health and safety practices and that our tourism services are COVID-safe.

There are no reported cases of COVID-19 at our venues.

Please view the latest government safety updates here.

Reopening information

The service will resume on Saturday, 1 August 2020.

Compliance statement

Hopo Gold Coast Ferry continues to monitor the changing pandemic situation and follows best practice industry standards.

Our Commitment

Hopo Gold Coast Ferry will undertake regular review of our COVID Safe procedures and update them as necessary to ensure COVID-19 risk mitigation.

All Hopo Gold Coast Ferry staff are aware of and have been trained in the company’s COVID Safe measures. Systems are in place to ensure staff are informed of new practices and guidelines.

What we are doing to protect our Customers

Hopo Gold Coast Ferry have policies in place to:

  1. Advise customers to not travel if they are displaying symptoms or have been advised to self-isolate
  2. Record contact information of passengers
  3. Accept card only payments
  4. Enhance cleaning and hygiene practices to reduce the risk of infection
  5. Establish and maintain COVID-Safe procedures aligned to Work Safe Queensland guidelines

The crew may refuse service and entry, if a person is unfit to travel or poses a safety risk to Customer and Staff. Passengers that can not travel due to COVID restrictions may be entitled to a full refund.

Please note: while the company strongly encourages physical distancing, the management and crew are not responsible for passenger decisions in relation to physical distancing.

Travel with Confidence

At Hopo Gold Coast Ferry, you can book with confidence knowing you can make changes to your travel plans if necessary without financial penalty. If you book now and at a later date you need to change your travel dates or cancel, you can do so at no cost up to 24 hours before departure. For groups of 10 or more, 72 hours notice is required. In the unlikely event of a cancellation by Hopo Gold Coast Ferry, you will be provided with a full refund (excl. gift vouchers) or a 12-month credit to use towards another cruise. 

Note: Passengers that can not travel due to COVID restrictions, may be entitled to a full refund.

Hopo Gold Coast Ferry team is available 7 days per week. If you have any questions, please do not hesitate to contact our friendly reservations team for further information on (07) 5655 3528 or via email at info@hopo.com.au.

Future updates

We continue to monitor the situation closely. Future updates will be available via this page on our website and social media channels when available.

We look forward to welcoming you aboard to enjoy the stunning Gold Coast waterways and thank you for your continued support. 

Anthony Ardern
General Manager

Updated: 3 August 2020